Updated: 6 October 2026
Support and account deletion
Supported payout wallets are bKash and Rocket. Provide first name, last name, wallet provider and wallet number in the payout form. Names must match the wallet and Remitly recipient details. Incorrect information can delay or prevent payment.
For help with Gridline Soccer Bangladesh, contact support@piotr-gorczynski.com.
The Bangladesh edition is for adults aged 18 or older.
Prize or payout problems
Open your prize details in the app, read the current payment status and any issue message, and use the option to report a payout problem. Describe what happened. You can read support replies in the app.
If the payment says Action required, correct the recipient information when requested. A number that passes the app's format check is not proof that the receiving wallet exists or can accept the transfer.
Open means the request has been submitted. Support replied means you should read the reply and take any requested action. Resolved or Closed means that request is finished; it does not by itself confirm receipt of a prize. If the problem remains, report it again from the payout screen or contact support and include the earlier reference.
For an email enquiry, include the tournament name, the support reference if available, and a short description. Avoid sending full payment-account details by email when they can be entered in the payout form. Never send a password, wallet PIN or one-time code. No fixed response time is promised on this page.
Request account or data deletion
In the app, open the account screen and select Remove Account. If you cannot access the app, email support@piotr-gorczynski.com with the subject “Gridline Soccer Bangladesh account deletion”. State that you want your account and associated data deleted. Where possible, use the email address associated with the account; never provide your password.
Your account is shared with Global, so removal affects access to both editions. Uninstalling the Global app to use Bangladesh does not require account deletion.
Account removal does not reset payout retention periods: recipient details follow the up-to-180-day period after Completed or Cancelled, and minimized payment/audit records follow the five-calendar-year period from the same date. Unresolved disputes or legal obligations may extend retention.
The current in-app removal process does not automatically erase all historical records. Read the Privacy Policy for account deletion, payout retention periods and exceptions for unresolved disputes or legal obligations.